A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID.

Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.

Please make sure you entered the correct tracking number in the correct format. Check for minimum length of characters, and if there are any special characters in your input. Tab, comma, space and semicolon are understood as separators between several tracking IDs.

If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment.

Thank you for joining our effort to combat online fraud. AF Express to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as AF Express, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.

Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at following the below instructions.

We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.

Fraudulent Use of the AF Express Brand Attempts have been made to defraud Internet shoppers by the unauthorized use of the AF Express name and brand via email communications and graphics which appear, on the surface, to have originated from AF Express

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

The only payments AF Express requests via email or SMS are for customs duties and taxes. This process includes a safety measure where an OTP is sent to the consignee’s registered contact before processing the payment.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

AF Express accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity